By default, only email sent from the account-owner email address will deliver to the distribution lists in that account. Any attempts to email those distributions from another address will fail to deliver. However, the account owner can authorize other addresses to send to his/her lists on a per-distribution basis.
Adding Authorized Senders To Your Distribution List
Send an Authorized Sender request to our Help Desk at email@example.com.
When submitting a request, indicate the full name and email address of the sender, and indicate whether the sender's attribute should be set to OWNER or SENDER. If you still want email they send to appear to the lists' subscribers to be coming from you (with your name/address indicated in the "From" field), it should be set to OWNER. If it's set to SENDER, the email will appear to coming from the authorized sender, as per normal.
Sample Authorized Sender Request email to Help Desk:
"SUBJECT: Authorized Sender Request
Please add the following authorized sender(s) to my account:
**list first/last name, email address**
Add them to the following distribution lists:
Please set their sending attribute to **indicate OWNER or SENDER**"
Allow up to one full business day for your request to be processed. If your request is urgent, you can contact Help Desk via Chat or phone (1-416-595-9011 ext. 1) during regular business hours (M-F, 0630-1800 EST).
PLEASE NOTE: Authorized senders are added on a per-distribution basis. They are NOT automatically added to any new lists you create. Whenever you create a new distribution list and need to authorize other addresses to send to it, you will need to send a new authorized sender request to Help Desk for that distribution.
Viewing the Authorized Senders for a Distribution
You can view the authorized senders for your distribution lists by performing the following steps:
- Click Manage Distributions.
- Select a distribution from the left-hand menu bar and click on it.
- Click the More drop-down menu near the top of the page and select Distribution Settings.
- On the Distribution Settings bar that opens on the right of the screen, any additional senders authorized to send to that distribution will be listed near the bottom.