Everything you'll want to know about a contact's engagement can be found within their Contact Insight page. This page also serves as a great jumping off point to manage the contact's subscriptions, their contact details or even just to send them a tracked email.
Here we highlight recent clicks and forwarded opens recorded by this contact, which are great indicators of interest. You can also see how this contact is engaging with their different subscriptions.
To dive deeper into the Engagement Summary widget, hover over the shifts to see the changes in the date range selected.
You can filter by specific behaviour or use the search bar to find a particular article. Any of the columns can be sort by just clicking on the headers to make it a bit easier to search for specific behaviour.
View all link clicks the recipient has made not only from your links but also anyone else in your firm who may be sending content to this person, giving you further insight into where their interests may be.
This page shows an aggregate view of all the companies we've identified as having recorded forwarded opens on email from this recipient.
Here is another way we've sliced up forward data for you. We count up the number of companies who've recorded a forwarded open and the total number of opens that occurred by each email you sent to this recipient.
Click the subject line of any of the emails to see the breakdown of which firm a received email via a forward and how many opens those forwards generated.
Find in which lists a contact received an email from across your company. Lists will be displayed in descending order based on the last email received. Extend your search by toggling the day filters at the top right-hand corner.
Click the Manage button to find all lists that you have access to along with whether the contact is subscribed. For more details on editing and managing contacts click here.