When is a forwarded email indicated as a "Forward"?
A forward is not tracked by Street Contxt when a recipient clicks “Forward” on their mail clients.
We indicate a forward has taken place when we have verified both of the following points:
- an open is recorded.
- the IP address the open is generated from is owned by a company that we've identified as not related to the original recipient’s company
We’re able to do this by comparing millions of data points we’ve gathered from across the street to pinpoint opens at specific companies.
Click here to see how we calculate all of our metrics.
Can an email be recalled?
No, once an email is sent, it cannot be retracted.
How do I edit my contact's email address?
A contact's email address can't be edited since all readership is tied to the email address. Instead of editing an email, you'll just need to create a new contact with the new email.
I know a recipient opened my email. Why doesn't it show as an Open?
There are rare occasions when Street Contxt is not able to tell when a recipient has opened an email, due to security software or settings in their Outlook/Gmail. While 100% accuracy will never be attainable with email, we're constantly improving our analytics to make them as precise as possible.
Why am I getting back multiple copies of the email I sent?
For each list you have the "Send Me A Copy" attribute enabled, we'll send you a copy of your note. You can turn on/off this setting for each of your lists on your Manage Distributions page by following the instructions detailed here.
What happens when I have the same person on multiple lists and I send to all lists at once?
Don't worry - we never send multiple copies of the same email to recipients, even if they are on multiple lists. Our systems are smart enough to filter out the duplicates and only send a single email.