1. Click into Manage Lists (top header).
2. On the All Lists page, click into the list you're sending to.
3. Click the Email List button at the top of the page.

A pop-up window will then generate where, if desired, you can change the Send As value (click the dropdown to the right) or include a mail merge tag. 

Click Open new email to open a new email in your mail client. The To: field will be pre-populated with the address of your list. All you have to do is compose your email and send. 

Click here for more details on sending email, including steps for sending to multiple lists at once, or sending a one-off email to a select group of contacts.

 

No, they will only receive a single copy. The duplicate copies for those contacts will be filtered out by our system before delivering your email. However, If you are impersonating 2 different people  - there will be duplicate copies coming from each person you are "sending as".

 

Unfortunately, an email cannot be retracted once it's passed through our servers. We recommend setting up a rule on your mail client to delay every email sent to give you a chance to cancel, if necessary. The following link will guide you through the steps - Outlook, Gmail. 

 

If you have the "Send Me A Copy" attribute enabled on a list (or under your account notifications for tracked emails), we'll send you a copy of your note. You can turn on/off this setting for each of your lists by completing the following steps:

1. Click into Manage Lists in the top header and then click into one of your lists.
2. Click the List Settings tab.
3. Select or deselect the checkbox next to "Send me a copy of every email I send, or is sent on my behalf" 

You can turn on/off this setting for tracked emails by completing the following steps:

1. Click the icon in the very top-right corner of the screen and select Account Settings from the drop-down.
2. On the next page, click on Notification Settings in the left-hand sidebar.
3. Uncheck/check "Receive a copy of all tracked emails you send".

 

A forward is not tracked by Street Context when a recipient clicks “Forward” on their mail clients.
We indicate a forward has taken place when we have verified both of the following points:

• an open is recorded.
• the IP address the open is generated from is owned by a company that we've identified as not related to the original recipient’s company

We’re able to do this by comparing millions of data points we’ve gathered from across the street to pinpoint opens at specific companies. 

Click here to see how we calculate all of our metrics. 

 

If you try to change the email address in a Contact's details to an address that already exists on your Company Contacts table, you will generate an error message - Error: a contact with that email already exists. 

In those cases, instead of changing the email address, you'll need to remove the existing contact from all of your lists, then replace with the contact record with the correct/new email address by adding to those same lists as if it's a brand new contact.

 

If you have an email composed and ready to send, you can copy/paste the email address of the list(s) you're sending to into the To: field of that email by completing the following steps:

1. Click into Manage Lists (top header).
2. On the All Lists page, check the boxes of the list(s) you're sending to.
3. Click the orange Draft Email button that appears at the top of the page.
4. Click Copy email to clipboard in the draft window that opens.
5. Paste into the To: field of your email.

 

When using mail merge tags to personalize your email, if you have Send Me A Copy enabled for the list you are sending to, the sender copy you receive to your inbox will not translate - it will display the Fallback value of your tag. The copies that go out to all of your recipients on the list will display the tag translated as intended.

 

 

We constantly work to improve our analytics, and user feedback is a huge part of that effort. If any of the readership data displayed on your Insights pages seems unusual or suspicious, reach out to our support team.