Frequently Asked Questions

How do I send an email to a list?

1. Click into Manage Lists (top header).
2. On the All Lists page, click into the list you're sending to.
3. Click the Email List button at the top of the page.

A pop-up window will then generate where, if desired, you can change the Send As value (click the dropdown to the right) or include a mail merge tag. 

Click Open new email to open a new email in your mail client. The To: field will be pre-populated with the address of your list. All you have to do is compose your email and send. 

Click here for more details on sending email, including steps for sending to multiple lists at once, or sending a one-off email to a select group of contacts.

If I send to multiple lists at once, and one of my contacts is on two or more of those lists, will they receive multiple copies of my email?

No, they will only receive a single copy. The duplicate copies for those contacts will be filtered out by our system before delivering your email. However, If you are impersonating 2 different people  - there will be duplicate copies coming from each person you are "sending as".

Can an email be recalled?

Unfortunately, an email cannot be retracted once it's passed through our servers. 

Why am I getting back a copy of the email I sent?

If you have the "Send Me A Copy" attribute enabled on a list (or under your account notifications for tracked emails), we'll send you a copy of your note. You can turn on/off this setting for each of your lists by completing the following steps:

1. Click into Manage Lists in the top header and then click into one of your lists.
2. Click the List Settings tab.
3. Select or deselect the checkbox next to "Send me a copy of every email I send, or is sent on my behalf" 

You can turn on/off this setting for tracked emails by completing the following steps:

1. Click the icon in the very top-right corner of the screen and select Account Settings from the drop-down.
2. On the next page, click on Notification Settings in the left-hand sidebar.
3. Uncheck/check "Receive a copy of all tracked emails you send".

How are "Forwards" tracked?

A forward is not tracked by Street Context when a recipient clicks “Forward” on their mail clients.
We indicate a forward has taken place when we have verified both of the following points:

• an open is recorded.
• the IP address the open is generated from is owned by a company that we've identified as not related to the original recipient’s company

We’re able to do this by comparing millions of data points we’ve gathered from across the street to pinpoint opens at specific companies. 

Click here to see how we calculate all of our metrics. 

Why can't I change a contact's email address?

If you try to change the email address in a Contact's details to an address that already exists on your Company Contacts table, you will generate an error message - Error: a contact with that email already exists. 

In those cases, instead of changing the email address, you'll need to remove the existing contact from all of your lists, then replace with the contact record with the correct/new email address by adding to those same lists as if it's a brand new contact.

How do I obtain the address for a list?

If you have an email composed and ready to send, you can copy/paste the email address of the list(s) you're sending to into the To: field of that email by completing 

1. Click into Manage Lists (top header).
2. On the All Lists page, check the boxes of the list(s) you're sending to.
3. Click the orange Draft Email button that appears at the top of the page.
4. Click Copy email to clipboard in the draft window that opens.
5. Paste into the To: field of your email.

Why didn't the mail merge tag resolve correctly in the copy I received?

When using mail merge tags to personalize your email, if you have Send Me A Copy enabled for the list you are sending to, the sender copy you receive to your inbox will not translate - it will display the Fallback value of your tag. The copies that go out to all of your recipients on the list will display the tag translated as intended.

Some of these Opens and Clicks don't look right...how do I get Street Context to investigate further?

We constantly work to improve our analytics, and user feedback is a huge part of that effort.

If any of the readership data displayed on your Insights pages seems unusual or suspect, you can quickly report the matter to Street Context right from the page. Simply hover over the far right of the row that's displaying the data you'd like to have investigated and click the flag icon that appears.

Still have questions?

Reach out to our support team! We're experts in helping with these problems.