For most clients of Street Context, emails sent through our system are automatically embedded with a link at the bottom, which recipients can click to unsubscribe from the author's content. The unsubscribe process after clicking the link will prevent them from receiving any emails from that author.
NOTE: Contacts are unsubscribed from the Author, not the sender. If you are impersonating or "sending as" somebody else, make sure the contact is unsubscribed from the Author or the "sending as" email address.
How a Contact Unsubscribes
The unsubscribe workflow is a simple two-step process. After clicking the link, the contact is redirected to a page where they are prompted to provide a reason for unsubscribing. Clicking the Confirm Unsubscribe button completes the process.
Note that even though the contact will no longer receive email, they will remain subscribed to any lists until the user removes them. Any contact on a list that's unsubscribed will be indicated with an icon and a hover tooltip.
How To Know When A Contact Unsubscribes
1. In-App Insights
Click on a contact's name to check for an unsubscribe status at the top of the contact drawer. You can also visit the Account Insights page for a complete list of unsubscribed contacts within a firm. Or, navigate to the Email Insights page to see which contacts clicked the unsubscribe link in that specific email. These insights will show you who has unsubscribed from your content and their comments.
2. Weekly Summary Emails
We will send you a weekly summary notification that highlights:
- The accounts and emails with the highest number of unsubscribes.
- The top reasons contacts have chosen to unsubscribe.
How To Unsubscribe/Resubscribe a Contact
To manually unsubscribe a contact from your emails while keeping them on your lists, click their name to open the contact drawer on the right. Click "..." and select "Unsubscribe from your emails."
If a contact has unsubscribed from your emails, they can re-subscribe by navigating to the contact drawer, clicking "..." and selecting "Resubscribe to your emails."